I have done a lot of research on this and so far all suggestions/methods have failed. I am using Microsoft Outlooks for Mac 2011 on an exchange server.

I had been using this particular connection on this particular Mac for about 2 months until one day it popped up that I had 3 unread messages. It shows a '3' in my dock over the Outlook logo, a '3' in my inbox, yet there are NO UNREAD messages. It's not a sorting error, I have clicked 'Mark all Unread' without success, I have NO filters on, I have checked my OWA and it says there are no unread, AND I have cleared my cache. I'm out of ideas.Can anyone help? It's just ANNOYING and I'd like to fix it ASAP.THANKS! Finally something that worked.

In this video learn how to reset the unread email count in the Supportworks client if it is reporting an incorrect. Badge Count reflects all unread mail from your mail account(s), or just unread mail in your Focused Inbox. To learn more about Focused Inbox, please click here.

I created a new identity, transferred all my data to that identity and it was fixed.For anyone looking for steps to what I did, see below or click on Stephen's link and do STEP 5:Step 5: Create a new identityIf you are using Outlook in more than one capacity, such as at home and at work, Outlook may be configured to have multiple identities. Each identity stores separate sets of e-mail, address books, tasks, calendars, account settings, and more.If Outlook has multiple identities, one of the identities might be damaged. Try to use a different identity to determine whether this is the problem. If an identity is damaged, you must create a new identity to resolve this problem.To create a new identity, follow these steps:Quit all applications.Hold down the Option key on the keyboard, and then click the Outlook icon in the dock.

The Microsoft Database Utility will open.Note You can also access the Microsoft Database Utility by opening the Application folder and then opening the Microsoft Office 2011 folder. Open the Office folder, and then double-click Microsoft Database Utility.app.Click the plus + sign to add a new identity, and then type a name for the new identity. For example, type New identity.Set the newly create identity as the default. To do this, select the newly created identity, click the Action button, and then select Set as Default.Quit the Microsoft Database Utility, and then restart Outlook and see whether the problem is resolved.If the previous steps did not resolve the issue, the Outlook database most likely is damaged beyond repair. If there are no viable backups available and there are no other sources of the data (such as another computer or a handheld device), you will have to start from scratch because the data is not recoverable. To start from scratch, you have to drag the Office 2011 Identity folder (only if there are no other identities) to the Trash, and then restart Outlook.

I see an Unread Mail count on the logon screen of WIndows XP. This would be handy if it would indeed display the correct amount of unread items.

Is there a way I can correct this count or can I simply disable it otherwise?

The Unread Mail count on the logon screen of Windows XP is the combined number of unread items for all accounts or mail applications that expose their unread count. Aside from Outlook, this can also be for instance Outlook Express or Windows Live Messenger.

Fixing the unread count

If you want to fix the unread item count, then you can do so by removing the accounts you no longer use from the registry. A guide on how to do that can be found here; Reset Unread Mail Count on Login Screen.

Disable the unread count

If you want to disable the feature altogether, then you can do that via the Registry;

Key (current user only): HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUnreadMail
Key (all users): HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUnreadMail
Value name: MessageExpiryDays
Value: 0

If this value name is missing, the default is assumed which is 3 (days).